Return & Refund Policy
30-day hassle-free returns. Your satisfaction is our priority.
Last Updated: June 2026 | Operated by: CREATE DREAM TECH LLC
Our Return Commitment
At Comfy Life Home, we stand behind every product we sell. If you are not completely satisfied with your purchase, we offer a 30-day return policy with a full refund. We want you to feel confident buying from us.
Return Eligibility
To be eligible for a return, your request must meet the following conditions:
- Return request is submitted within 30 days of the original purchase date
- For digital software: the license key has not been activated (or you have a documented technical issue)
- For physical media: item is in original, unopened condition with packaging intact
- Proof of purchase (order number or confirmation email) is provided
Non-Returnable Items
The following are not eligible for returns:
- Digital licenses that have been activated and are functioning normally (no technical fault)
- Items purchased more than 30 days ago
- Gift cards or store credits
- Items returned without the original order number
How to Initiate a Return
To start a return, follow these steps:
- Email us at [email protected] with the subject line "Return Request – [Your Order Number]"
- Include your order number, the product name, and the reason for return
- For physical products, we will provide a return shipping label within 1–2 business days
- For digital products, we will verify the deactivation and process your refund directly
Our support team responds to return requests within 1–2 business days Monday through Friday.
Refund Process
Once your return is approved:
- Digital products: Refund processed within 2–3 business days to your original payment method
- Physical products: Refund processed within 3–5 business days after we receive and inspect the returned item
- PayPal refunds typically appear in your account within 1–3 business days
- Credit/debit card refunds may take 3–7 business days depending on your bank
Technical Issues
If you experience a technical problem with your software, please contact us at [email protected] before requesting a refund. Our technical support team will work to resolve the issue within 3 business days. If we cannot resolve the issue, a full refund will be issued regardless of activation status.
Damaged or Incorrect Items
If you receive a damaged or incorrect physical item, contact us within 48 hours of delivery with photos and your order number. We will ship the correct item at no cost or issue a full refund — your choice. We cover all return shipping costs for damaged or incorrect orders.
Exchange Policy
We offer exchanges on physical media products within 30 days of purchase, provided the item is in original condition. For digital products, we can transfer your license to a different product of equal or lesser value. Contact us at [email protected] to arrange an exchange.
Contact Us
For all return and refund inquiries:
- Email: [email protected]
- Subject: Return Request – [Your Order Number]
- Address: CREATE DREAM TECH LLC, 300 North Los Angeles Street #531932, Los Angeles, CA 90012
- Response time: Within 1–2 business days